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What is SCORM?

What is SCORM?

In other words, SCORM is a set technical standard to which programmers are encouraged to write their codes for, so that it can play well with other eLearning software systems.

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A Positive Customer Service Experience: Approaches and Techniques

A Positive Customer Service Experience: Approaches and Techniques

Today I am writing a blog about customer service techniques. We’ve written several courses on Customer Service, from telemarketing, call center training, sales techniques, managing customer service and so forth. As an organization, we have to do many elements of customer service every day, whether that be face-to-face, telephonically, via email or what have you.

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