Disney Parks are known around the globe for providing outstanding customer service. From replacing a dropped ice cream free of charge to searching for a purple balloon for a boy with special needs after they were sold out,…

Like a wildlife biologist observing a pride of lions in the grasslands of the savanna to learn about their behavior, the designers at UberEats also watch their products “in the wild.” In an article for medium.com, (now former)…

Statistics Canada carries out a National Cannabis Survey and releases results four times each year. The findings issued in May noted that of those people who use cannabis daily or almost daily, 27 per cent consumed the drug…

A year ago, Canada legalized the recreational use of cannabis, and now the country is set to make the sale of new cannabis products legal as well. These include edibles, beverages, topicals, and extracts. Legalizing cannabis edibles and…

I am a short person, just a little over five feet tall. When I began working at Velsoft, the chair I was provided was too big for me, and my back got sore every day. The company accommodated…

TOPIC A: What is New? This course is designed to help in getting started with the Microsoft Windows 10: May 2019 Update. Microsoft Windows 10 is a powerful and easy-to-use operating system. Nearly everyone who works with computers…

Is it necessary to install updates to Windows 10 on your computer? Yes and no. In most cases, Windows will still function without the update, but it is crucial in preventing hackers and other unwanted users from accessing…

I’ve used Microsoft Word for years. I’ve worked with it for so long that I can’t even remember when I began using it. I never had formal training – I just learned how to use the various features…

As trainers, how do we ensure that we are assessing for higher levels of learning in the e-Learning environment? Formative assessments are tests or evaluations that take place throughout a course and provide feedback to the student in…

Identify the Components of the Word Interface Microsoft Word is a powerful, easy-to-use word processor. It can be used to create reports, letters, memos, and all sorts of different documents. If you have used earlier versions of Microsoft…

Key performance indicators (KPI) are the measurable parts of each step along a sales representative’s activity funnel. Each KPI naturally aligns with the activity a sales representative does every day. For example, “leads” are the direct result of…

Do you cause congestion in the workplace? Are you a bottleneck? Does not having control over every little thing that your staff works on make your skin crawl? Is the only way for things to get done correctly…

Now we will look at Assessment Nuts and Bolts. This is the final blog in a series that started with Assessment -- Some Initial Thoughts, and Some Assessment Vocabulary. Individual Assessment Instructors should work with students to develop criteria for…

I’ve seen it happen many times. Both of my daughters played hockey growing up, and I’ve seen their teams lose important games because the teams stopped acting like teams. It usually goes like this: the team is behind…

In April, I wrote a blog looking at the future of learning as I see it. At the end I said the Learning Management System of the future was going to be a Knowledge Platform. Today I’d like…

You’ve finalized all the eLearning details for your organization, except one: How to get employee buy-in. I’ve worked in offices where training was mandatory and accepted grudgingly and with plenty of grumbling in the classroom. You may be…

Understanding Self-Management Self-management is really about controlling your reactions.  Early in my career I remember being told that I would not be judged on my actions, but on my reactions.  Things happen all the time and many of…

The process of developing an effective and efficient sales system requires a clear set of selling steps that mirror the way in which a prospective client likes to make buying decisions. For example, a purchasing manager looking to…

It is important to get to know the vocabulary related to assessment, otherwise you may think things are being written in some alien language. This is the second blog in a series that started with Assessment - Some…

Excel 365 Online is the cloud-based version of Microsoft’s spreadsheet program. It offers many tools for managing numerical data, as well as the ability to add charts, shapes, and much more. Best of all, Excel 365 Online’s interface…

Think of your workplace as your backyard. You have heard the expression: a good fence makes good neighbors. It is a good contractor, however, that builds a good fence: a contractor that is trade-certified, experienced, talented, and motivated…

Here in the production department at Velsoft, lately we’ve been concentrating on updating the softskills courses that we’ve developed. This is because we want to offer the best available training courseware kits to our clients – trainers like…

The American Association for Higher Education (www.aahea.org) has developed Nine Principles of Good Practice for Assessing Student Learning1.   They are a good place to begin to explore assessment strategies: The assessment of student learning begins with educational values.…

When the LZR Racer swimsuit was banned after the Beijing Olympics, Speedo needed to create a replacement for swimmers to wear in competition and at the London Summer Games. To spark their creativity, the team employed a technique…

PowerPoint 365 is the cloud-based version of Microsoft’s powerful word processing program. Using PowerPoint 365, you can create professional presentations of nearly any type. You can also add videos, pictures, and much more. Best of all, PowerPoint 365’s…

Looking back at my nearly four decades of educational experiences, I realize that we can learn much about others' stories, cultures, struggles, and hopes.  But, we cannot take their stories and try to live them.  We can only…

Two Myths of Creativity What is creativity? When we think of creativity what often comes to mind are inventors such as Leonardo Di Vinci or Steve Jobs, or people who have created masterpieces such as Picasso or Bach.…

In the past, workplace health has been discussed in very limited terms, and rarely in connection with quality initiatives. But recently, and rightly so, workplace health is taking a more holistic approach. Occupational health and safety, employee assistance…

Before I begin to talk about the use of humor in the classroom, I’d like to start with a couple quotes from two of my favorite philosophers. The first is from Plato: “Do not train a child to…