Key Performance Indicators that Manage Sales Success
Key performance indicators (KPI) are the measurable parts of each step along a sales representative’s activity funnel. Each KPI naturally aligns with the activity a sales representative does every day. For example, “leads” are the direct result of…
Stop being a bottleneck: Learn the art of delegating
Do you cause congestion in the workplace? Are you a bottleneck? Does not having control over every little thing that your staff works on make your skin crawl? Is the only way for things to get done correctly…
Assessment — Nuts and Bolts
Now we will look at Assessment Nuts and Bolts. This is the final blog in a series that started with Assessment — Some Initial Thoughts, and Some Assessment Vocabulary. Individual Assessment Instructors should work with students to develop criteria for…
Teamwork: On the ice and in the office
I’ve seen it happen many times. Both of my daughters played hockey growing up, and I’ve seen their teams lose important games because the teams stopped acting like teams. It usually goes like this: the team is behind…
Knowledge Platform: What could it contain
In April, I wrote a blog looking at the future of learning as I see it. At the end I said the Learning Management System of the future was going to be a Knowledge Platform. Today I’d like…
How to get staff on board with eLearning
You’ve finalized all the eLearning details for your organization, except one: How to get employee buy-in. I’ve worked in offices where training was mandatory and accepted grudgingly and with plenty of grumbling in the classroom. You may be…
Understanding Self-Management through Reflection
Understanding Self-Management Self-management is really about controlling your reactions. Early in my career I remember being told that I would not be judged on my actions, but on my reactions. Things happen all the time and many of…
What is the Client’s Decision-Making Process?
The process of developing an effective and efficient sales system requires a clear set of selling steps that mirror the way in which a prospective client likes to make buying decisions. For example, a purchasing manager looking to…
Some Assessment Vocabulary
It is important to get to know the vocabulary related to assessment, otherwise you may think things are being written in some alien language. This is the second blog in a series that started with Assessment – Some…
Getting Started with Excel 365 Online
Excel 365 Online is the cloud-based version of Microsoft’s spreadsheet program. It offers many tools for managing numerical data, as well as the ability to add charts, shapes, and much more. Best of all, Excel 365 Online’s interface…
Building staff relationships through benefits
Think of your workplace as your backyard. You have heard the expression: a good fence makes good neighbors. It is a good contractor, however, that builds a good fence: a contractor that is trade-certified, experienced, talented, and motivated…
Softskills refresh: Offering the best training resources
Here in the production department at Velsoft, lately we’ve been concentrating on updating the softskills courses that we’ve developed. This is because we want to offer the best available training courseware kits to our clients – trainers like…