I’ve used Microsoft Word for years. I’ve worked with it for so long that I can’t even remember when I began using it. I never had formal training – I just learned how to use the various features…

As trainers, how do we ensure that we are assessing for higher levels of learning in the e-Learning environment? Formative assessments are tests or evaluations that take place throughout a course and provide feedback to the student in…

Identify the Components of the Word Interface Microsoft Word is a powerful, easy-to-use word processor. It can be used to create reports, letters, memos, and all sorts of different documents. If you have used earlier versions of Microsoft…

Key performance indicators (KPI) are the measurable parts of each step along a sales representative’s activity funnel. Each KPI naturally aligns with the activity a sales representative does every day. For example, “leads” are the direct result of…

Do you cause congestion in the workplace? Are you a bottleneck? Does not having control over every little thing that your staff works on make your skin crawl? Is the only way for things to get done correctly…

Now we will look at Assessment Nuts and Bolts. This is the final blog in a series that started with Assessment — Some Initial Thoughts, and Some Assessment Vocabulary. Individual Assessment Instructors should work with students to develop criteria for…

I’ve seen it happen many times. Both of my daughters played hockey growing up, and I’ve seen their teams lose important games because the teams stopped acting like teams. It usually goes like this: the team is behind…

In April, I wrote a blog looking at the future of learning as I see it. At the end I said the Learning Management System of the future was going to be a Knowledge Platform. Today I’d like…

You’ve finalized all the eLearning details for your organization, except one: How to get employee buy-in. I’ve worked in offices where training was mandatory and accepted grudgingly and with plenty of grumbling in the classroom. You may be…

Understanding Self-Management Self-management is really about controlling your reactions.  Early in my career I remember being told that I would not be judged on my actions, but on my reactions.  Things happen all the time and many of…

The process of developing an effective and efficient sales system requires a clear set of selling steps that mirror the way in which a prospective client likes to make buying decisions. For example, a purchasing manager looking to…

It is important to get to know the vocabulary related to assessment, otherwise you may think things are being written in some alien language. This is the second blog in a series that started with Assessment – Some…