Velsoft eCourse Design and Development Process
Managing Customers’ eCourse Expectations
The Velsoft eCourse Design and Development Process ensures the sales, production and project management departments work together to manage internal and external expectations.
Establishing a collaborative relationship from the beginning ensures we build a foundation that supports all stakeholder expectations. Working from a Statement of Work (SOW) and preliminary discussions with clients, our discovery phase offers the opportunity for everyone to get to know each other – to meet the team and communicate goals, and to ask questions – lots of questions. This includes the project kickoff.
Before we begin development, we will provide a document design that builds from the development we discussed in the Statement of Work process. From there, a Course Prototype is developed that when signed off by the client, is used as a touchstone for the Development process.
We then use project timeline tracking, an online project/ticket request program and a lateral corporate structure to ensure that information is easily accessed and tracked. This ensures that the final product meets the customer’s expectations.