The Information Request Procedure outlines the steps that should be taken when an individual contacts an organization regarding their personal information. Citizens are granted certain rights in regard to their personal information under the General Data Protection Regulation,…

Potential Problems Following from my last blog Top 10 Training Tips from Ben at Velsoft in which I confessed that I have made (and learned from) many mistakes during my training career I want to tell you that…

Trying to decide whether you need a chat-based collaboration tool for your office? Also called group chat, collaborative business chat, workstream collaboration tools, workplace application messaging, team messaging or digital workspace, these platforms are designed to provide an…

Over the years delivering training I’ve made more mistakes than I can count. I’ve always gone with the philosophy that these mistakes make me a better trainer in the end- if you learn from them!  It might be…

Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work…

In the last few weeks chatter about the GDPR (General Data Protection Regulation) has increased exponentially.  The European Union’s GDPR legislation has brought levels of panic for small businesses that hasn’t been seen since Y2K! Here is an awareness…

If I had to choose, which one of these famous people would I most like to emulate? Walt Disney, Oprah Winfrey, Queen Elizabeth II or Madonna? As it turns out, I’m a bit like all of them when…

Can you learn to train others? Yes. That’s the answer. Here’s the proof. My father-in-law worked for several years in heavy industry in a variety of production positions. Eventually he moved from the shop floor to the office…

Late last year, the Velsoft team decided to create a series of free guides as resources for clients and others. The Conversations That Matter guides are intended to provide useful information, and to begin a conversation, with the…

Although it was quite a few years ago, I remember vividly being hired into my first supervisory role. I was fresh out of university and was put in charge of the field crew at a Department of Fisheries…

This is an excerpt from Power BI, the latest computer course released by Velsoft Training Materials. The courseware shows learners how to link and model data in Power BI and create visual reports that reveal data insights. Your…

Digital transformation is a fundamental shift in how a business operates – from internal processes to front-end changes – in order to improve efficiency, take full advantage of changing technology and to meet customer needs in an increasingly digital…