Emotional intelligence equals more success at work
Whether you’re a sales rep, a designer, a programmer, a manager, or even a writer, I think we all want to be the best at what we do here at Velsoft. Something that can help with that is becoming emotionally intelligent. Studies show that people with high emotional intelligence perform better at work.
Dave (account manager) gave me some evidence to support this:
A study of Fortune 500 companies found that sales people with high emotional intelligence outperformed those with lower EI by 50 per cent.
Studies of salespeople noted that those who possess high EI have higher annual sales revenues and are better at retaining customers Kidwell, Hardesty, Murtha, and Sheng (2011). Another study found that EI development in a large pharmaceutical company resulted in improvements in sales revenue Jennings and Palmer (2007).
The Fortune 500 study also discovered that when compared with workers with low emotional intelligence, technical programmers with high emotional intelligence produced new software three times faster and that employees with a high EI are 20 times more productive.
So what exactly is emotional intelligence, and how can we develop it?
We sell a course called Emotional Intelligence. In this course, emotional intelligence is defined as our ability to:
- Accurately identify emotions in ourselves and others
- Understand and manage emotions
- Use and effectively communicate emotional feelings
Studies have found that people who have high emotional intelligence provide better customer service because they’re able to empathize with customers, that understanding the emotions of others helps their approach to specific customers, having self-awareness assists with creating a good impression with customers, and using self-regulation helps keep the focus on solving customer problems.
Other benefits include:
- Making better decisions
- Keeping calm under pressure
- Being better at resolving conflicts
- Being more likely to respond well to constructive criticism
Strategies for becoming more emotionally intelligent include becoming more self-aware, thinking before reacting, listening and empathizing more, and improving your social skills.
Velsoft’s Emotional Intelligence course says: “Emotional expressions don’t tell us the cause that prompts the response. You have to take into account the situation in which the emotion was expressed and how your own emotions affect the situation in order to understand it. As you try to understand emotions that you witness, it is important to remember that emotions in themselves are neither positive nor negative; it is what we do with the emotion that creates the outcome.”
As Emotional Intelligence Awareness Month wraps up, let’s try to learn more about emotional intelligence and practice it, which should lead to the salespeople making more sales and the rest of us becoming more productive — just like Dave!
What’s in the Pipeline:
- Sydney is creating custom eLearning courses.
- Dylan is creating graphics and working on custom projects.
- Ben is working on custom projects.
- Carol is updating courses and writing blogs.
- Jan is working on CA course components and eLearning QA.
Courses released this month:
Here is the official count of courses for both courseware and eLearning: