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A Positive Customer Service Experience: Approaches and Techniques

A Positive Customer Service Experience: Approaches and Techniques

Today I am writing a blog about customer service techniques. We’ve written several courses on Customer Service, from telemarketing, call center training, sales techniques, managing customer service and so forth. As an organization, we have to do many elements of customer service every day, whether that be face-to-face, telephonically, via email or what have you.

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Blended Learning: What is it and why all the fuss?

Blended Learning: What is it and why all the fuss?

In 2014, 29.1% of training hours were delivered through blended learning methods, and since then, that number has continued to grow. In this blog, we are going to explore what blended learning is, as well as why so many organizations and schools are turning to this approach for their teaching/learning method.

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The "E" in eLearning

The "E" in eLearning

The "E" of E-learning was not only interpreted to mean “electronic” but was also meant to be interpreted as “exciting, energetic, enthusiastic, emotional, extended, excellent, and educational”.

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